Refund policy
Refund Policy – Sauce Coven
At Sauce Coven, all of our products are made to order through Printify, a print-on-demand platform. Because each item is custom-created just for you, we do not offer returns or exchanges unless your order arrives damaged, misprinted, or defective.
📦 Damaged or Defective Items
If your order arrives with a manufacturing issue, printing error, or is damaged in transit, please contact us within 14 days of delivery. We’ll be happy to work with Printify to provide a free replacement or a full refund, depending on the situation.
To help us resolve the issue quickly, please include:
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Your order number
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A brief description of the issue
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Clear photos of the damaged or misprinted item
Send this information to: support@saucecoven.com
🔄 Returns & Exchanges
Because all items are custom-made, we do not accept returns or offer size/style exchanges for buyer’s remorse, wrong sizes ordered, or change of mind.
Please double-check your sizing, design, and order details before checking out. If you’re unsure about sizing, feel free to reach out—we’re happy to help guide you!
❌ Non-Refundable Situations
We cannot offer refunds or replacements in the following cases:
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Incorrect address provided by the customer
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Customer remorse or ordering the wrong item/size
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Delays caused by shipping carriers or customs
🔄 Order Cancellations
Because orders are sent to production immediately, cancellations are only possible within 1 hour of placing your order. After that, the order is in production and cannot be changed or refunded.
💬 Need Help?
If you have any concerns about your order, don’t hesitate to reach out to us at support@saucecoven.com. We’re here to make sure your experience is as magical as your merch.